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Planning your trip to Kashmir and Ladakh? Read our local guides, seasonal tips and stories from the valley — written by people who live here.
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Last updated 15 September 2026
Kohwan (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us while planning and booking your Kashmir holiday.
When you make an enquiry, booking or payment, we may collect your name, email address, phone number, billing details, travel dates, number of travellers and any preferences or special requirements you provide.
We share only the details necessary to deliver your trip with our trusted partners — hotels, houseboats, transporters and activity operators. We do not sell or rent your personal information to third parties.
Online payments are processed through secure, PCI-DSS compliant payment gateways (such as Razorpay). We do not store your full card or banking details on our servers.
Our website may use cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings at any time.
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.
You may request access to, correction of, or deletion of your personal information by writing to us at bhatadventuresportsgulmarg@gmail.com.
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Kohwan, Gondola Road, Near Ice Rink, Opposite Hotel Kolahoi Green Heights, Gulmarg, District Baramulla, Jammu and Kashmir – 193403 · +91 7889522554 · bhatadventuresportsgulmarg@gmail.com
Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.
Last updated 15 September 2026
These Terms & Conditions govern all bookings made with Kohwan. By confirming a booking, you agree to the terms below.
A booking is confirmed only after we receive the required advance and issue a written confirmation. An advance of 25–50% of the package value is generally required at the time of booking, with the balance due before the trip commences.
Travellers must carry valid government photo ID. Certain areas of Jammu & Kashmir may require special permits, which we will assist in arranging where applicable.
Guests are responsible for arriving on time for transfers and activities, following the guidance of guides and local authorities, and behaving responsibly toward the environment and local communities.
Amendments and cancellations are governed by our Cancellation Policy and Refund Policy.
Kohwan is not liable for delays, changes or cancellations caused by events beyond our control — including snowfall, landslides, road or highway closures, strikes, weather, or government advisories. In such cases we will offer the best possible alternative, reschedule or refund as per policy.
We act as a booking facilitator between you and service providers. We are not liable for personal injury, loss or damage arising from activities operated by third parties, though we partner only with reputable, licensed operators.
These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Srinagar, Jammu & Kashmir.
Kohwan, Gondola Road, Near Ice Rink, Opposite Hotel Kolahoi Green Heights, Gulmarg, District Baramulla, Jammu and Kashmir – 193403 · +91 7889522554 · bhatadventuresportsgulmarg@gmail.com
Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.
Last updated 15 September 2026
This Refund Policy explains how and when refunds are issued for bookings made with Kohwan.
Refunds are calculated according to our Cancellation Policy, based on how far in advance the cancellation is received and any non-refundable supplier costs already incurred.
Airfare, permits, entry tickets, peak-season hotel/houseboat advances and any pre-paid, non-recoverable supplier costs are non-refundable.
No refund is payable for unused services, voluntarily skipped components, late arrivals or early departures once a trip has begun.
Where a trip is disrupted by events beyond our control, we will refund all recoverable amounts after deducting non-refundable supplier costs, or offer a credit/reschedule of equal value.
For any refund query, write to bhatadventuresportsgulmarg@gmail.com or call +91 7889522554.
Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.
Last updated 15 September 2026
We understand that plans can change. The following cancellation charges apply to confirmed bookings and are calculated on the total package value.
All cancellation requests must be made in writing to bhatadventuresportsgulmarg@gmail.com. Charges are calculated from the date we receive your written request.
| Days before travelCancellation charge | |
| 60 days or more | 10% of package value |
| 60 – 45 days | 25% of package value |
| 45 – 30 days | 50% of package value |
| Less than 15 days / no-show | 100% (no refund) |
Date changes or amendments are subject to availability and any difference in tariff, and may attract a nominal amendment fee. We always try to accommodate changes wherever possible.
If a trip must be cancelled due to force majeure — heavy snowfall, road closures, natural events or government advisories — we will offer a reschedule or a refund of recoverable amounts (after deducting non-refundable supplier costs).
Eligible refunds are processed as per our Refund Policy, typically within 7–14 business days.
Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.
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