Policy Centre

These Terms & Conditions govern all bookings made with Kohwan. By confirming a booking, you agree to the terms below.

1. Bookings & Confirmation

A booking is confirmed only after we receive the required advance and issue a written confirmation. An advance of 25–50% of the package value is generally required at the time of booking, with the balance due before the trip commences.

2. Pricing

1. All prices are quoted in Indian Rupees (₹) and are per person unless stated otherwise.
2. Prices may change due to fuel, taxes, hotel tariffs or government levies before confirmation.
3. Peak-season, festival and long-weekend rates may differ from listed prices.

3. Identification & Permits

Travellers must carry valid government photo ID. Certain areas of Jammu & Kashmir may require special permits, which we will assist in arranging where applicable.

4. Traveller Responsibilities

Guests are responsible for arriving on time for transfers and activities, following the guidance of guides and local authorities, and behaving responsibly toward the environment and local communities.

5. Changes & Cancellations

Amendments and cancellations are governed by our Cancellation Policy and Refund Policy.

6. Force Majeure

Kohwan is not liable for delays, changes or cancellations caused by events beyond our control — including snowfall, landslides, road or highway closures, strikes, weather, or government advisories. In such cases we will offer the best possible alternative, reschedule or refund as per policy.

7. Liability

We act as a booking facilitator between you and service providers. We are not liable for personal injury, loss or damage arising from activities operated by third parties, though we partner only with reputable, licensed operators.

8. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Srinagar, Jammu & Kashmir.

9. Contact Us

Kohwan, Gondola Road, Near Ice Rink, Opposite Hotel Kolahoi Green Heights, Gulmarg, District Baramulla, Jammu and Kashmir – 193403 · +91 7889522554 · bhatadventuresportsgulmarg@gmail.com

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.